SHIPPING 

Domestic Shipments
Orders placed by 2:00 PM PST for items "in stock" will ship the same day. Normal UPS shipping can be from 1 to 8 business days, see delivery map below.

Please Note: Saturdays, Sundays and holidays DO NOT count as business days. If your package is shipped on a Friday, you will receive it on Monday if you selected Next Day Air Service, Tuesday for 2nd Day Air Service and Wednesday for 3rd Day Air Select Service. 

• Most orders will be shipped by UPS (United Parcel Service). UPS requires physical street address for delivery
• Small items may ship via the US Postal Service
• Products may ship in multiple boxes at no extra charge
• Special orders & truck shipments can take approximately 2 to 6 weeks depending on items
• NO Saturday Deliveries
• Roof Racks ship by Truck Freight, we will contact you with the final cost.
• Any items that ship truck freight will be quoted. Due to UPS regulations
• Oversized packages may require extra shipping costs
• Special orders & truck shipments can take approximately 2 to 6 weeks depending on the items. Please Call 818 842 0595 for details

Time In Transit map for UPS Ground Shippments from Burbank, California

Expedited Shipping
Expedited Shipping is available for an additional charge and will be calculated based on the total weight of the order.

Military APO/FPO Shipments
Orders shipping to military addresses will be sent by USPS Priority Mail, provided package(s) meet USPS requirements. We will contact you with the final postal charges if they are different than calculated rate displayed by the shopping cart. 

INTERNATIONAL SHIPMENTS (Outside USA)

Canadian Orders:
Most shipments to Canada will shipped by UPS or US Postal Service. UPS duty is now the same as USPS.  All duties and taxes will be charged upon delivery. All freight orders and Parcel Post deliveries will require you to pay duties and brokerage fee's upon delivery.

International Orders (except Canada):
When you are entering an International Order, please complete all the necessary information. We will get a shipping quote from one of our International shippers. We will contact you with the final charges for approval. The order will not be shipped or charged unless it is confirmed by you.

Export Orders:
Non-U.S. customers, please contact us by filling out our contact form for export arrangements

Please note: You will be responsible for any applicable taxes and/or duties and will need to be paid upon delivery.

Fraudulent Orders from Indonesia/Singapore/Nigeria:
Due to increased Fraudulent orders from Indonesia, Singapore, and Nigeria we can no longer accept orders from these places.

RETURNS POLICY

Returns
You may return most new, unopened items within 30 days of delivery and have your original receipt, we will gladly issue a refund within 30 days of the purchase. Re-stock fee is 15%. There is no re-stock fee if you would like to keep a credit on file for a future purchase. All items must be unused & new condition and be in original packaging complete with all parts & hardware to be eligible to receive full credit. Freight is non-refundable. Returns will not be accepted without prior authorization.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Defective or Missing Items
If you receive a defective item, the wrong item or the wrong quantity, please immediately.  All claims must be made within 5 days of receipt.

Warranty Items
If you have a defective item that is currently under warranty, please contact us for assistance

Shipping and Handling Fees
Shipping and handling fees are non-refundable